Returns & Exchanges

At primeswell.com, we want you to be completely satisfied with your purchase. If you need to return an item, please review the following policy.

Returns Period
You may return most unused items in their original condition within a specified period from the delivery date for a refund or exchange. Please note that certain items may be excluded from returns.

Return Process
To initiate a return, please visit our returns portal at primeswell.com. You will need your order number and email address. Once your return request is approved, you will receive instructions and a returns authorization.

Preparing Your Return
Items must be returned unused, in their original packaging, and with all tags and accessories included. Please ensure the item is securely packed.

Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within a certain number of business days. Please note that shipping costs are non-refundable.

Exchanges
We are happy to exchange items for a different size or color, subject to availability. To request an exchange, please start the process through our returns portal at primeswell.com.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately via the returns portal to arrange for a replacement or return.

Non-Returnable Items
Some items are non-returnable for hygiene or safety reasons. These include, but are not limited to, select personal care products and perishable goods. Please check product descriptions at the time of purchase.

Return Shipping
You are responsible for the cost of return shipping unless the return is due to our error. We recommend using a trackable shipping service.

International Returns
Additional policies or charges may apply for returns shipped from outside the original delivery region.

Need Help?
For any questions regarding your return, please access our help center through the main website at primeswell.com. Our customer service team is ready to assist you.